Aspects of Law and Regulations Relating To Management of Employees People and Customers
8). To ensure that professionalism and control are maintained in the leisure industry, countries and regions have enacted legislation and regulations. This discussion will focus on identifying aspects of law and regulations and the management of employees, people, and customers. The discussion will use a case study of a person (staff) hiding in a changing cubicle and was reported to be ill and require medical assistance. The following aspects of law and regulations and management of employees, people and customers are discussed below. Risk Assessments, Public Awareness, Culture of Blame, Availability of Specialist Advice, Health and Safety, Sizeable Awards for Damages, Professionalism of Sport, Growth of Regulatory Environment, and Duty of Care.Seibert (2003, p. 12) defines risk assessments in the leisure industry as careful examination of what factors in leisure places and activities may cause harm to people, to determine or weigh up whether one has to take a certain level of precautions or put more effort in preventing harm. Grainger-Jones, B (1999, p. 28) notes that risk management can take several dimensions such as financial implications, identification of hazards in the workplace and taking appropriate actions, possible accidents and ill health, and the legal requirement that relates to risk assessments in the leisure industry as decided in Daubert v. Merrell Dow Pharms., Inc. Risk assessment as a legal and regulation aspect in the leisure industry is important in the following ways. One, to meet the legal requirement of risk assessment in workplaces to put in place measures to control them. Two, it helps prevent ill health and accidents to workers and public members. Three, risk assessments help prevent or reduce the harm caused by risks such as damaged equipment, loss of life, and court costs among others (Seibert, 2003, p. 60).According to Collins (1993, p. 48), laws and regulations stipulate that the following 6 steps to risk assessment must be adhered to: identification of hazards, who might be affected by the hazard, the likelihood of a hazard occurring, the severity of hazard, risk rating, and measures to minimize risk.