Scheduling Apps Impact on Public Transportation
In order to bring about sanity in the transport industry, a number of applications were brought forward as a means of enhancing efficiency in the sector and improving service delivery to the customers. Some of the applications include Uber, Lyft, and Sidecar. The recent surge in scheduling apps has had a major impact on the taxi industry with benefits for the consumer. however, the applications seem to threaten the status quo of the for-hire transportation business. Based on such a perspective, this paper discusses the various attributes of the apps in the taxi industry, considering both the benefits and the threats to the different players in the industry. Since the emergence of new entrants into the industry such as Uber, Lyft, and Sidecar, there has been significant changes, especially on the structural aspects, which still operated on the mentality used decades ago (Yue, 2014). Previously, any person in need of the taxi or car services had to wait physically at one of the city streets or call on one of the taxi or car services, which would take long before making arrival. Such inconveniences significantly affected the operations of the industry, an aspect that would only be rectified by the use of new apps. As such, the different apps including Uber, Lyft, and Sidecar, made it easy for customers to use their smartphones in securing taxi and car services from any particular location. Such has significantly improved service delivery and efficiency of operation, especially for customers. However, from a different perspective, the technological changes in the transport industry have threatened some players in the industry, most especially those who benefited from the old infrastructural operations in the industry (Stephanidis, 2013). The scheduling apps in the transport industry with the entry of players such as Uber, Lyft, and Sidecar have had a substantive impact in the industryboth to customers and to the drivers and the industry. For example, with the entry of Uber, smartphone users had the opportunity of downloading the app in the phones, which would then assist them in making requests for cars to take them to their destinations (Cronin, 2013).