Directions for the Healthcare Company Southcentral Foundation
Currently, the organization works to meet the needs of Alaska Natives living in a geographical area of 107,413 square miles. The organization is well known for its unique ‘relationship-based healthcare delivery system’ named ‘Nuka System of Care’ (NIST: Baldrige Performance Excellence Program). The SFC offers a wide variety of medical as well as human services to Alaska Natives and American Indians residing in the Municipality of Anchorage and Matanuska-Susitna Borough.SFC’s mission is working together with the Native Community to achieve wellness through health and related services whereas the organization’s vision statement is a Native Community that enjoys physical, mental, emotional and spiritual wellness (Southcentral Foundation). The major feature of this organization is that its strategies and processes work in partnership with Alaska Natives in order to achieve the long term objectives stated in its vision. SFC has a strong commitment to quality and family wellness. Therefore, the organization employs fully qualified staff in all key areas of work. In 1998, SFC played a key role in managing the primary care program designed by the Alaska Native Medical Center (ANMC). In the following year, the organization began to take part in the management and operation of ANMC jointly with the Alaska Native Tribal Health Consortium. The effective operations of SFC greatly assisted Alaska to become the first state in the United States having all its healthcare facilities for native citizens operated by native organizations. In 2011, SFC was elected for the Malcolm Baldrige National Quality Award by the Baldrige Performance Excellence Program.The major reason for the Baldrige National Quality Award to Southcentral Foundation is that the organization had implemented the HSA principles and practices in a way that greatly influenced patients, employees, organizations, and society.